Privacy Policy

Personal Data We Process

Cloud Captains processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Other personal data actively provided (e.g., in correspondence or by phone)
• Location data
• Data about your activities on our website
• Data about your browsing behavior across different websites
• Internet browser and device type
• Bank account number

Special and/or Sensitive Personal Data

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have parental or guardian permission. If you believe that we have collected personal data about a minor without this consent, please contact us at contact@cloud-captains.com, and we will delete this information.

Purpose and Legal Basis for Processing

Cloud Captains processes your personal data for the following purposes:

• To handle your payment
• Sending our newsletter and/or advertising brochure
• To call or email you if necessary to perform our services
• To inform you about changes to our services and products
• To offer you the opportunity to create an account
• To deliver goods and services to you
• To analyze your behavior on the website to improve the website
• To comply with legal obligations (e.g., tax returns)

Automated Decision-Making

Cloud Captains makes decisions based on automated processing regarding matters that can have significant consequences for individuals. We use the following systems:

• Brevo (for newsletters)
• DigiBTW (for invoicing)

Data Retention

Cloud Captains does not retain your personal data longer than strictly necessary. We use a retention period of 2 years for personal data, after which it is destroyed.

Sharing Personal Data

Cloud Captains only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies or Similar Techniques

Cloud Captains uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your browser. You can opt out of cookies by setting your internet browser so that it no longer stores cookies.

Viewing, Modifying, or Deleting Data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw consent or object to processing. Please send requests to contact@cloud-captains.com. To ensure the request is made by you, please attach a copy of your ID (with photo and BSN blacked out).

How We Secure Personal Data

Cloud Captains takes appropriate measures to prevent misuse, loss, unauthorized access, and unauthorized modification. Measures include:

• TLS (formerly SSL) for secure connections
• DKIM, SPF, and DMARC to prevent email fraud
• DNSSEC for domain security